Order received
We confirm payment, items and delivery details.
RidgeSong Shipping Policy
Shipping
& Delivery
Clear shipping rates, realistic delivery windows and no additional taxes or customs duties.
1–2 business days
Order processing before dispatch
Free
Eligible orders to the U.S., Japan, Hong Kong and Taiwan
USD 9.90
Other supported destinations; free on orders USD 130+
No extra taxes or duties
At checkout or on delivery for supported destinations
How delivery works
From order placed to trail-ready.
The delivery estimates below are transit times after dispatch. Add our normal 1–2 business-day processing period when planning your order.
Prepared
Orders are processed within 1–2 business days.
Dispatched
A tracking link is emailed after carrier handoff.
Delivered
The local last-mile carrier completes delivery to your address.
Shipping rates
Shipping rates by destination
Free shipping on eligible orders to the U.S., Japan, Hong Kong and Taiwan. Other supported destinations: USD 9.90, or free on orders USD 130+.
Four free-shipping destinations
Free
Standard shipping is free on eligible orders to the destinations below. Availability is confirmed using your delivery address at checkout.
United States
Japan
Hong Kong SAR
Taiwan
Other supported destinations
USD 9.90
Standard shipping costs USD 9.90 per order to other supported destinations, and is free on orders with a merchandise subtotal of USD 130 or more after discounts, excluding shipping.
North America
Europe
Selected Asia
Australia
New Zealand
!
Postal-code restrictions apply. A country may be supported while remote, offshore, military, territorial or carrier-excluded postal codes within it are not. Eligibility is checked using the full delivery address.
Estimated transit times
Plan with a delivery window—not a guess.
All ranges below are estimates in business days after dispatch. Hong Kong and Taiwan are shown as an approximate one-week window. For supported destinations not listed below, contact us for an estimate before ordering.
North America
Supported continental routes; remote and territorial postal codes may be excluded.
DestinationTransitServiceShipping
United States7–12 daysE-commerce Express CDFree on eligible orders
Canada10–15 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Mexico10–15 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Europe
Standard shipping costs USD 9.90 per order to other supported destinations, and is free on orders with a merchandise subtotal of USD 130 or more after discounts, excluding shipping. No additional taxes or customs duties.
DestinationsTransitServiceShipping
United Kingdom, France, Germany, Spain, Belgium, Norway, Portugal6–10 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Netherlands8–10 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Italy, Poland, Switzerland8–12 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Austria, Ireland, Luxembourg, Sweden, Denmark, Finland, Czech Republic, Hungary, Lithuania, Slovenia, Slovakia, Romania, Bulgaria, Croatia, Latvia, Estonia, Greece10–15 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Iceland12–16 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Selected Asia
South Korea uses registered small packet; all other listed destinations use E-commerce Express CD.
DestinationTransitServiceShipping
Japan6–10 daysE-commerce Express CDFree on eligible orders
Hong Kong SARAbout 1 weekE-commerce Express CDFree on eligible orders
TaiwanAbout 1 weekE-commerce Express CDFree on eligible orders
South Korea6–22 daysRegistered small packetUSD 9.90
Free on USD 130+
Free on USD 130+
Singapore3–5 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Thailand4–6 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Malaysia4–7 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
United Arab Emirates5–7 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Oceania
Currently limited to Australia and New Zealand; remote-postcode restrictions apply.
DestinationTransitServiceShipping
Australia8–12 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
New Zealand6–10 daysE-commerce Express CDUSD 9.90
Free on USD 130+
Free on USD 130+
Business days are Monday through Friday, excluding public holidays. Estimates begin after dispatch and are not guaranteed delivery dates.
Customs & destination eligibility
What is covered—and where we ship.
No additional taxes or customs duties.
For supported destinations, you will not be charged extra taxes or customs duties at checkout or on delivery.
- No extra tax or customs-duty payment is required on delivery.
- Russia and Ukraine are not supported destinations.
- Storage, failed-delivery, refusal, incorrect-address or locally imposed penalty charges are not included.
Service is address-specific.
Country coverage does not guarantee that every postal code can be served. We do not currently ship to:
AfricaAll destinations
South AmericaAll destinations
Russia & UkraineNot supported
Oceania islandsOutside AU & NZ
- Remote, offshore, military, territorial and carrier-excluded postal codes may be unavailable.
- If the carrier cannot serve an address, we will contact you and cancel or refund the unshipped order.
Delivery details
Small details that prevent delays.
Use a complete address
Enter a physical delivery address, postal code, recipient name, email and reachable phone number. PO boxes may not be accepted on every route.
Tracking after dispatch
We email tracking after carrier handoff. The first scan may take 24–72 hours to appear.
Battery-powered items are shipped in separate parcels from other items in your order. Parcels may arrive at different times.
Address changes
Contact us as soon as possible. We can only change an address before dispatch; rerouting is not guaranteed after handoff.
Possible delays
Customs review, severe weather, public holidays, peak-season volume, remote delivery and incomplete details may extend the estimate.
Failed delivery
Incorrect addresses, refusal or unclaimed parcels may be returned. A new shipment may require payment of return and reshipping costs.
When to contact us
Get in touch if tracking has not moved for 7 business days or if the parcel is beyond the upper end of its estimated transit window.
Shipping Q&A
Before your order leaves.
Does the delivery estimate include order processing?
No. The listed window is the estimated carrier transit time after dispatch. Orders are normally processed in 1–2 business days before carrier handoff.
How long does delivery to Hong Kong SAR or Taiwan take?
Delivery to Hong Kong and Taiwan is approximately one week after dispatch. Standard shipping is free on eligible orders.
Will I pay additional taxes or customs duties?
For supported destinations, you will not be charged extra taxes or customs duties at checkout or on delivery.
Which delivery service do you use?
We use SF E-commerce Express CD for the supported routes on this page, except South Korea, which uses a registered small-packet service. A local carrier may complete the final mile.
Why is my country or postal code unavailable at checkout?
We only open destinations with a currently supported route. Remote, offshore, military, territorial or carrier-excluded postal codes can be unavailable even inside a supported country.
Can you deliver to a PO box?
PO-box acceptance varies by destination and last-mile carrier. For the most reliable delivery, use a complete physical street address with a reachable phone number.
What if tracking has not updated?
Allow 24–72 hours after dispatch for the first carrier scan. If tracking then remains unchanged for 7 business days, email us with your order number so we can investigate.
Can I change my delivery address?
Contact us immediately. We can update an address only while the order is still being prepared. Once dispatched, carrier rerouting may be unavailable or incur additional charges.
Why might my order arrive in separate parcels?
Battery-powered items are shipped in separate parcels from other items in your order. Parcels may arrive at different times.
Still unsure about your address?
Send us your destination country and postal code before ordering. We will help confirm whether the current carrier route can serve it.