Order received
We confirm payment, items and delivery details.
RidgeSong Shipping Policy
Shipping
& Delivery
Clear routes, realistic delivery windows and fewer surprises—from our warehouse to your door.
1–2 days
Typical order processing before dispatch
Free
United States, Japan, Hong Kong SAR and Taiwan
$9.90
Flat shipping to all other supported destinations
Tax included
For supported European destinations
How delivery works
From order placed to trail-ready.
The delivery estimates below are transit times after dispatch. Add our normal 1–2 business-day processing period when planning your order.
Prepared
Orders are normally packed within 1–2 business days.
Dispatched
A tracking link is emailed after carrier handoff.
Delivered
The local last-mile carrier completes delivery to your address.
Shipping rates
Simple pricing by destination.
Four free-shipping destinations
$0 USD
No minimum purchase is required for standard shipping to these destinations.
United States
Japan
Hong Kong SAR
Taiwan
Other supported destinations
$9.90 USD
One flat shipping charge per order to supported destinations in Canada, Mexico, Europe, selected Asian markets, Australia and New Zealand.
North America
Europe
Selected Asia
Australia
New Zealand
!
Postal-code restrictions apply. A country may be supported while remote, offshore, military, territorial or carrier-excluded postal codes within it are not. Eligibility is checked using the full delivery address.
Estimated transit times
Plan with a delivery window—not a guess.
All ranges below are estimates in business days after dispatch. Hong Kong SAR and Taiwan are shown as an approximate one-week window.
North America
Supported continental routes; remote and territorial postal codes may be excluded.
DestinationTransitServiceShipping
United States7–12 daysE-commerce Express CDFree
Canada10–15 daysE-commerce Express CD$9.90
Mexico10–15 daysE-commerce Express CD$9.90
Europe
Shipping is $9.90 USD. Duties and import taxes are included for supported destinations.
DestinationsTransitServiceShipping
United Kingdom, France, Germany, Spain, Belgium, Norway, Portugal6–10 daysE-commerce Express CD$9.90
Netherlands8–10 daysE-commerce Express CD$9.90
Italy, Poland, Switzerland8–12 daysE-commerce Express CD$9.90
Austria, Ireland, Luxembourg, Sweden, Denmark, Finland, Czech Republic, Hungary, Lithuania, Slovenia, Slovakia, Romania, Bulgaria, Croatia, Latvia, Estonia, Greece10–15 daysE-commerce Express CD$9.90
Iceland12–16 daysE-commerce Express CD$9.90
Selected Asia
South Korea uses registered small packet; all other listed destinations use E-commerce Express CD.
DestinationTransitServiceShipping
Japan6–10 daysE-commerce Express CDFree
Hong Kong SARAbout 1 weekE-commerce Express CDFree
TaiwanAbout 1 weekE-commerce Express CDFree
South Korea6–22 daysRegistered small packet$9.90
Singapore3–5 daysE-commerce Express CD$9.90
Thailand4–6 daysE-commerce Express CD$9.90
Malaysia4–7 daysE-commerce Express CD$9.90
Saudi Arabia, United Arab Emirates5–7 daysE-commerce Express CD$9.90
Oceania
Currently limited to Australia and New Zealand; remote-postcode restrictions apply.
DestinationTransitServiceShipping
Australia8–12 daysE-commerce Express CD$9.90
New Zealand6–10 daysE-commerce Express CD$9.90
Business days are Monday through Friday, excluding public holidays. Estimates begin after dispatch and are not guaranteed delivery dates.
Customs & destination eligibility
What is covered—and where we ship.
Europe: duties & taxes included.
For the supported European destinations listed above, the price paid at checkout includes ordinary import duties and taxes for the shipment.
- No routine customs-duty collection should be required at delivery.
- Russia and Ukraine are not supported destinations.
- Storage, failed-delivery, refusal, incorrect-address or locally imposed penalty charges are not included.
Service is address-specific.
Country coverage does not guarantee that every postal code can be served. We do not currently ship to:
AfricaAll destinations
South AmericaAll destinations
Russia & UkraineNot supported
Oceania islandsOutside AU & NZ
- Remote, offshore, military, territorial and carrier-excluded postal codes may be unavailable.
- If the carrier cannot serve an address, we will contact you and cancel or refund the unshipped order.
Delivery details
Small details that prevent delays.
Use a complete address
Enter a physical delivery address, postal code, recipient name, email and reachable phone number. PO boxes may not be accepted on every route.
Tracking after dispatch
We email tracking after carrier handoff. The first scan may take 24–72 hours to appear while the parcel enters the international network.
Address changes
Contact us as soon as possible. We can only change an address before dispatch; rerouting is not guaranteed after handoff.
Possible delays
Customs review, severe weather, public holidays, peak-season volume, remote delivery and incomplete details may extend the estimate.
Failed delivery
Incorrect addresses, refusal or unclaimed parcels may be returned. A new shipment may require payment of return and reshipping costs.
When to contact us
Get in touch if tracking has not moved for 7 business days or if the parcel is beyond the upper end of its estimated transit window.
Shipping Q&A
Before your order leaves.
Does the delivery estimate include order processing?
No. The listed window is the estimated carrier transit time after dispatch. Orders are normally processed in 1–2 business days before carrier handoff.
How long does delivery to Hong Kong SAR or Taiwan take?
Delivery to Hong Kong SAR and Taiwan is approximately one week after dispatch. Both destinations receive free standard shipping.
Will I pay duties or import tax in Europe?
For the supported European destinations on this page, ordinary import duties and taxes are included. Charges caused by a refused shipment, failed delivery, storage, incorrect address or local penalties are not included.
Which delivery service do you use?
We use SF E-commerce Express CD for the supported routes on this page, except South Korea, which uses a registered small-packet service. A local carrier may complete the final mile.
Why is my country or postal code unavailable at checkout?
We only open destinations with a currently supported route. Remote, offshore, military, territorial or carrier-excluded postal codes can be unavailable even inside a supported country.
Can you deliver to a PO box?
PO-box acceptance varies by destination and last-mile carrier. For the most reliable delivery, use a complete physical street address with a reachable phone number.
What if tracking has not updated?
Allow 24–72 hours after dispatch for the first carrier scan. If tracking then remains unchanged for 7 business days, email us with your order number so we can investigate.
Can I change my delivery address?
Contact us immediately. We can update an address only while the order is still being prepared. Once dispatched, carrier rerouting may be unavailable or incur additional charges.
Are non-European duties and taxes included?
Unless checkout states otherwise, local duties, taxes or import-related charges outside supported Europe may be assessed by the destination authorities and are the recipient’s responsibility.
Still unsure about your address?
Send us your destination country and postal code before ordering. We will help confirm whether the current carrier route can serve it.